Return policy

Exchanges

We do allow for exchanges if you have ordered the wrong size, one exchange for free is available for every order. If more exchanges are required, please note there will be a shipping fee on the second exchange.

You can exchange any sandals' sizes, with the exception of those sandals that were purchased in the CLEARANCE section.

Please note that we don't exchange colours due to change of mind.
Our exchanges are limited to sizing.

Our exchange policy lasts 30 days from your order date, so we will offer exchanges for items and situations raised within that timeframe. We highly recommend you and your little one to try on the sandals as soon as they arrive.

Our photography includes a number of options where different lighting and backgrounds are provided to provide a realistic outlook of our sandals' colours. 

If you ordered the wrong size, please notify us immediately on receipt of the shoes. Email us at contact@menorcasandals.com.au with details and the request for exchange.

Ensure the sandals are not worn or used before you send them back as we will not be able to accept used or dirty items. The sandals must be on the original packaging in order to be accepted.

You will need to send the sandals you require an exchange for to  
154 Harold Street, Thornbury VIC 3071 at your own cost.

Upon receiving the sandals, we will send the new size back (for the first exchange, we will cover the shipping).

Please note we are only able to do one exchange per order

Refunds

Refunds are available only for full-priced sandals (never the pairs on CLEARANCE). 

Our exchange policy lasts 30 days from your order date, so we will offer refund for items and situations raised within that timeframe. 
We highly recommend you and your little one to try on the sandals as soon as they arrive.
In this instance, please contact us on contact@menorcasandals.com.au immediately upon receipt of your shoes. 

Ensure the sandals are not worn or used before you send them back as we will not be able to accept used or dirty items. The sandals must be on the original packaging in order to be accepted.

We will refund the full price of the sandals on arrival to us, minus any shipping costs. You will need to send the sandals you require a refund for to  
154 Harold Street, Thornbury VIC 3071 at your own cost.

Clearance pairs

Clearance pairs are heavily reduced in price.
Clearance pairs cannot be refunded or exchanged and please note we make no exceptions.