Return policy

Exchanges

Our exchange policy lasts 15 days, so we will offer exchanges for items and situations raised within that timeframe. We highly recommend you and your little one to try on the sandals as soon as they arrive.

Please note that we don't exchange colours due to change of mind. Our photography includes a number of options where different lighting and backgrounds are provided to provide a realistic outlook of our sandals' colours. 

We do allow for exchanges if you have ordered the wrong size, one exchange for free is available for every order. If more exchanges are required, please note there will be a shipping fee on the second exchange.

If you ordered the wrong size, please notify us immediately on receipt of the shoes.
Email us at contact@menorcasandals.com.au with details and the request for exchange.
Ensure the sandals are not worn or used before you send them back as we will not be able to accept used or dirty items. The sandals must be on the original packaging in order to be accepted.

You will need to send the wrong-sized sandals back to
154 Harold Street, Thornbury VIC 3071 at your own cost.

Upon receiving the sandals, we will send a new size back (this time we will cover the shipping).

Please note we are only able to do one exchange per order. 

Refunds

Refunds are only available only for products that are defective or damaged.  In this instance, please contact us on contact@menorcasandals.com.au immediately upon receipt of your shoes. Please note that this does not include products damaged in transit, which should be resolved directly with Australia Post.

Also note that we check all items for defects before they are mailed to you - as such, refunds are a very extraordinary thing for us. Please make sure you take a photo and have proof of your sandals arriving in a defective or damaged state. 

Sale items

Unfortunately, sale items cannot be refunded or exchanged.

Shipping

To return your product, please email us at contact@menorcasandals.com.au and post it with all original packaging to:

154 Harold Street, Thornbury VIC 3071

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item.

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